Payment Policy

Last updated: 1 October 2026

1. Accepted payment methods

At checkout you can choose one of the payment methods shown for your delivery address:

Cash on delivery (Romania only)

  • Available for orders placed on the Romanian-language version of the website, for delivery within Romania, by FanCourier, Sameday and easybox.
  • You pay the courier when you receive the parcel, in cash or by card (depending on the courier's availability).

Online card payment through Stripe (Romania and international orders)

  • Payments are processed by Stripe (Stripe Payments Europe, Ltd., Ireland), on Stripe's secure payment page, for orders in Romania and for international orders.
  • Orders placed on the versions of the website in other languages, for delivery to the other European Union countries, are paid exclusively online, by card.

Stripe complies with international security standards for online payments (PCI DSS).

Business customers in our partnership programme (B2B) may also pay by bank transfer, on the basis of an invoice, in accordance with the agreement concluded.

2. Payment security

Your card details (number, expiry date, CVV code) are entered directly on Stripe's secure payment page and are transmitted encrypted using the SSL/TLS protocol. We never see, process or store these details on our servers.

3. Currency and displayed price

On the Romanian-language version of the website, prices are displayed and charged in lei (RON) and orders are delivered within Romania: the delivery cost of 19 lei is added to the product price and shown separately before the order is confirmed, and payment is made cash on delivery (in lei) or online, by card. On the versions of the website in other languages, prices are set directly in the local currency and include shipping to the European Union countries we deliver to; online card payment via Stripe is charged in the displayed currency. The displayed price is the final price paid for the product, and the total price is shown before the order is confirmed — there are no hidden costs.

4. Payment confirmation

For card payments, the payment is confirmed automatically as soon as it is approved by the processor. For cash on delivery, the order is confirmed when it is placed, and the amount is paid to the courier on delivery.

5. Refunds

If you are entitled to a refund (withdrawal within 14 days for non-personalised products, or a defective/wrongly delivered product), it is made using the same payment method used for the order — to the card used, through the payment processor, or by bank transfer for orders paid cash on delivery. We do not charge a fee for refunds. Full details in the Returns and refunds policy.

6. Contact

For any question about payment, you can contact us at:

TOP GUIDE S.R.L.
CIF: 54815518  |  Trade Reg. No.: J2026036188000
Address: Str. Calea Roșiori, Nr. 104, 147132 Sat Văcărești, Comuna Drăgănești de Vede, Teleorman County, Romania

Email: comanda@pozacruce.ro
Phone: +40 779 243 541

Customer support hours:
Monday – Friday
09:00 – 18:00