Delivery Policy
Last updated: 1 October 2026
1. Delivery areas
We deliver to Romania and to the following countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Spain, Sweden.
We do not deliver outside the European Union. If your country is not on the list, please write to us at comanda@pozacruce.ro before ordering.
Each product is made especially for you, after the order is confirmed, and is shipped by courier in protective packaging.
2. Delivery cost
| Destination | Delivery cost | Courier |
|---|---|---|
| Romania | 19 lei, shown separately before the order is confirmed | FanCourier, Sameday, easybox |
| European Union (the countries listed above) | Included in the displayed price — at checkout, delivery is shown with a value of 0 | International courier |
The cost of 19 lei applies to orders placed on the Romanian-language version of the website for delivery within Romania, regardless of the courier chosen and the locality. On the versions of the website in other languages we deliver to the European Union countries listed above (not to Romania); the price displayed on the product page already includes shipping to the address in the chosen country, and payment is made online, by card only.
The total you pay is displayed before the order is confirmed. There are no other delivery costs.
3. Delivery times
| Destination | Production and packing | Courier transit | Estimated total |
|---|---|---|---|
| Romania | 2–4 working days | 1–3 working days | 3–7 working days |
| European Union | 2–4 working days | 5–10 working days | 7–14 working days |
Photo processing (restoration, colorization, retouching) and sending you the preview for confirmation take place before the delivery time starts, usually within one working day of the order being placed or of our receiving the photograph. The times in the table run from your confirmation of the preview and cover production (firing the plaque), quality control, packing and courier transit.
Orders placed on a working day (Monday–Friday) by 14:00 Romanian time are taken on the same day; orders placed after 14:00, at the weekend or on public holidays are taken on the next working day.
Delivery times may vary depending on the destination, courier availability, public holidays and weather conditions. If an order cannot be delivered within the estimated time, we will inform you and you may choose between waiting and cancelling the order with a full refund.
4. Delivery methods in Romania
- FanCourier — delivery to the address of your choice;
- Sameday — delivery to the address of your choice;
- easybox (Sameday) — collection from the locker of your choice.
5. Order confirmation and parcel tracking
After placing the order you will receive:
- the order confirmation email, with the order details (if you provided an email address);
- the preview of the processed photograph, for your confirmation;
- the AWB number and the tracking link, once the parcel has been handed over to the courier.
6. Payment methods
- Cash on delivery — Romania only, in cash or by card, depending on the courier;
- Online card payment, via Stripe — on all versions of the website. Orders placed on the versions in other languages (delivery to the other European Union countries) can only be paid online, by card.
Details in the Payment policy.
7. Uncollected or refused parcels
If a parcel is not collected within the courier's holding period or is refused without a valid reason, we will contact you to arrange a new delivery. As the product is made to your specifications, the cost of the product and the transport costs (including the return to us) may remain payable by you, under the conditions provided by law.
8. Products damaged in transit
If the packaging or the product is damaged on delivery, please let us know as soon as possible, with photographs, so that we can open a claim with the courier. We will remake the product free of charge — see the Returns and refunds policy, section 3.
9. Contact
TOP GUIDE S.R.L.
CIF: 54815518 | Trade Reg. No.: J2026036188000
Address: Str. Calea Roșiori, Nr. 104, 147132 Sat Văcărești, Comuna Drăgănești de Vede, Teleorman County, Romania
Email: comanda@pozacruce.ro
Phone: +40 779 243 541
Customer support hours:
Monday – Friday
09:00 – 18:00